Who we are:

At Ciitizen, we have a singular mission: to improve the lives of the 350 million+ people suffering from rare and complex conditions. We empower patients with seamless access and control over their health data that they can share across our multi-sided platform with caregivers, providers and researchers to illuminate better treatment and support options, while bringing therapies to patients faster. We support thousands of patients, work with a rapidly growing network of patient advocacy organizations, and innovate with leading biopharma organizations to accelerate therapies, always ensuring patients remain at the center.

We are a team of patients, caregivers, researchers and builders who have had first-hand experience across the spectrum of rare disease. Led by a seasoned founding team with a history of successful exits in healthcare and consumer startups, and supported by top-tier investors, we are a close-knit, mission-driven group seeking exceptional talents to join us.

The role:

The Lead Product Designer will be a key driver in informing all products across the company. You will help innovate new products, lead end-to-end product and design work, and collaborate closely with engineering and business colleagues. You will help increase product velocity, lead rapid iterations through prototyping and research, and work closely with your technical colleagues to constantly ship new products. You will collaborate with the leadership team, engineering leads, subject matter experts, and most of all, our users, to design end to end products that are intuitive, frictionless and world class. The products you will help build will create better experiences for our patients, patient advocacy partners, researchers and internal users. Your work will span across intuitive consumer products and AI-driven data products. This is a hybrid role based in the San Francisco Bay Area.

Who you are:

You are a visionary designer with a proven track record of creating robust design systems from the ground up. You’re a player / coach that isn’t afraid of rolling up your sleeves. Your expertise includes launching products from concept to completion (0-1 phase) and effectively building and leading design teams. You thrive in environments where innovation is valued, and your leadership skills complement your design acumen, enabling teams to produce exceptional work.

Responsibilities:

  • Lead end-to-end design and approach to launching user-facing products inclusive of the user experience, key features, design approach and success metrics
  • Develop prototypes, wireframes, storyboards and design documentation to rapidly test and validate concepts in an iterative manner
  • Work directly with users and business stakeholders to understand key needs and solicit feedback, and anticipate forward-thinking approaches to solution complex problems
  • Drive clear product plans and strategies against key company goals in collaboration with leadership, engineers, business leads and subject matter experts
  • Evangelize and advocate to incorporate latest technologies, including AI-based approaches, to deliver unique experiences across products
  • Drive the development and execution of design processes that align with our overall mission of simplifying the health data space for patients.
  • Continuously increase product velocity with a data-driven approach

Qualifications:

  • 7+ years of experience in designing, building, and shipping software products as a product designer within start-up environments.
  • Demonstrated history of building a strong design system from scratch, showcasing a robust methodology and coherent design principles that enhance user experience and product consistency.
  • Proven track record in designing products from 0-1, evidencing the ability to conceptualize, iterate, and launch products successfully from an initial idea to a market-ready solution.
  • 5+ years of experience in strategic product thinking, developing product goals, identifying opportunities, and driving product initiatives that significantly impact users and business metrics.
  • Experience in building and managing design teams, showcasing leadership in fostering innovation, guiding design direction, and developing talent within the team.
  • Extensive interaction design experience, with a portfolio showcasing expertise in crafting complex data into simple, intuitive user flows and experiences.
  • Preferred experience working in healthcare, with a passion for making a positive impact by building the future of patient-centered healthcare.
  • Proficiency in design tools such as Sketch, Figma, and Adobe Creative Suite, alongside excellent organizational skills, attention to detail, and ability to drive cross-functional initiatives.